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Shipping and Payment Conditions

Delivery & Shipping

Your order will be delivered reliably by DHL. Within Germany and the other EU countries we ship with DHL (EU), to countries outside the EU with DHL (International). The estimated delivery time is shown to you during the order process.

Shipping Costs

The shipping costs depend on the delivery country and the value of the goods in your order. All prices include the statutory value added tax:

Shipping within Germany

  • Order value up to €149.99: €5.95
  • Order value from €150.00: free shipping

Shipping to the other EU countries

  • Order value up to €499.00: €14.90
  • Order value from €499.00: free shipping

Shipping to countries outside the EU

  • Flat rate: €29.00

The shipping costs applicable to your order are shown to you transparently in the shopping cart before you complete your purchase. If your order is delivered in several partial shipments, we will of course only charge the shipping costs once.

Delivery in proper condition

Every order is carefully checked for completeness and accuracy before dispatch. Should a delivery nevertheless arrive incomplete or damaged, please contact us immediately after receiving the shipment. We will resolve the matter as quickly as possible to your satisfaction.

Missing or unclear details

Should any details be missing or unclear regarding your order, we will endeavour to reach you personally by telephone or e-mail in order to clarify any questions.

Payment Methods

The following payment methods are available for your order:

  • Purchase on account – convenient and secure after receipt of the goods.
  • Credit or debit card – fast and secure payment with common cards.
  • Klarna – flexible payment via the provider Klarna.
  • PayPal – simple and protected payment via your PayPal account.

Paying with PayPal

Just a few steps to complete your payment:

  1. Select "PayPal" as the payment method at checkout.
  2. To process the payment, you will be redirected to the PayPal website.
  3. If you already have a PayPal account, log in with your access data and confirm the payment. Otherwise, you can also complete the payment without an account.
  4. You will then be redirected back to our shop.

The payment methods available at the time of your order will be shown to you at the end of the order process.

Frequently Asked Questions

  • Standardversand 2–3 Werktage innerhalb Deutschlands. International 5–10 Werktage.
  • Kredit- oder Debitkarte, Apple Pay, PayPal, Klarna, Riverty (Kauf auf Rechnung), Billie (Rechnungskauf für Geschäftskunden), Banktransfer, Pay by Bank, iDEAL, in3, Bancontact, Belfius, eps, BLIK, Przelewy24, Bancomat Pay, Multibanco, Satispay und Swish. Einige Zahlungsarten stehen nur in bestimmten Ländern zur Verfügung – welche für Sie verfügbar sind, sehen Sie im Bestellabschluss.
  • Yes — 30 days, free returns, no questions asked. Use the return slip in your package or generate a new one in your customer account.
  • Yes, all prices include the statutory German VAT (currently 19%). Shipping costs are shown separately during checkout.
  • Via the contact form, e-mail to support@example.com, or service hotline Mon–Fri 9 AM – 5 PM. Average response time: under 4 hours.

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